Osmosis video - Communication with friends and family of clients

When working with clients, it is important to remember that they may have friends and family. You should also be respectful, professional, and understanding when communicating with them.

You will need to keep your client's family and friends updated on their health status as permitted by the law and ethics and will need to help them feel more valuable and in control. Sometimes it may require answering them on the phone. Remember to use an unhurried and pleasant voice, and ensure that private information is not shared unless the client consents. Remember to get your supervisor's point of view in case of conflict and misunderstanding with any family member or friend regarding the client's information.